![happyfox chat documentation happyfox chat documentation](https://hf-files-oregon.s3.amazonaws.com/hdpsupport_kb_attachments/2020/06-23/8fb78d18-662c-4c8d-89f6-4e20c316cc9e/Screen_Shot_2020-06-23_at_8.08.09_PM.png)
- #Happyfox chat documentation software
- #Happyfox chat documentation free
- #Happyfox chat documentation windows
I was a little disappointed to find that HappyFox didn’t offer any native call management features.
#Happyfox chat documentation software
You can do this at pretty much any point in the software however, the button does change to the more obvious “New Ticket” while you’re using other features, such as report building, as you can see in the first image above.Įverything you could possibly need to know is available in each HappyFox ticket. On top of that, creating new tickets is as simple as clicking the “+” button next to the search bar and entering the relevant information in the fields. You can organize your tickets through all kinds of filters, such as the date of creation, status, and the person responsible for completing that task. I was particularly impressed by the layout of the ticket management system, with everything color-coded and organized based on your own filter selections. There is no mistaking tickets using HappyFox’s color-coding system. The goal of technology is to make your life easier, not create new obstacles. Not only do I want my software platforms to be modern and powerful, but I don’t want to spend days or weeks trying to figure out the most basic functions. This is something I value highly in any software product. Image source: AuthorĮverything you need to use is easy to find, from ticket creation to creating auto-assignments. HappyFox’s reporting is just as powerful as it is pretty to look at. (There's a sentence I never thought I’d write.) I mean, come on, even the reports are gorgeous. The interface is exceptionally clean, and navigating this platform is a breeze.
#Happyfox chat documentation windows
The developers of HappyFox seem to take some of their design cues from other attractive and successful software platforms and apps, such as Discord, Asana, and even the Windows operating system. The HappyFox Help Desk doesn’t offer anything particularly unique in terms of its features list and functionality, but what it lacks in originality, the beautiful user interface makes up for in spades. Social media integration: Connect with your customers using your social media channels by connecting them to HappyFox.Custom email request templates: Use standard request templates, or create your own custom form to deal with any need or issue.Ticket auto-assign: HappyFox automatically assigns tickets to available technicians using your preferred routing method.Dashboards: Track service desk activity in real time using HappyFox’s detailed dashboards.Reporting and analytics: Track and measure support success through the many reporting and analytics tools offered by HappyFox.Knowledge base management: Manage all support articles and release notes through HappyFox.Live website chat: HappyFox chat will help you manage all user chats so you can provide a quality customer service experience without relying on the formal ticket submission system.
![happyfox chat documentation happyfox chat documentation](https://hf-files-oregon.s3.amazonaws.com/hdpsupport_kb_attachments/2020/06-23/ecec54ce-fcf3-4b27-9653-ce11bf86c705/Screen_Shot_2020-06-23_at_7.19.48_PM.png)
Self-service portal: End users can access their own support tickets to track solutions progress and check for outages and other updates.Email to ticket: HappyFox converts issue and request email submissions into support tickets.Issue management: HappyFox gives you the ability to view, search, update, and interact with issue task cards.If you’re looking for a help desk solution that’ll work right out of the box, and you’re willing to pay a slight premium, then HappyFox is the right customer service software solution for you. This platform is extremely easy to use and navigate, making it great for customer service teams with less experience. As for ease of use, HappyFox is perfect for users of all experience levels. Who is HappyFox for?īased on pricing alone (at least, the pricing that's available), HappyFox is probably better suited for small to medium-sized businesses. Instead, I’m just happy to review a product that meets nearly all of my expectations.
#Happyfox chat documentation free
This doesn’t mean HappyFox is the best thing since free guacamole at Chipotle, because that’s hard to beat. HappyFox is one of those software experiences that doesn’t reinvent the wheel, but rather takes almost everything I want in a help desk software option and gives it to me in a user-friendly and visually interesting package. Sometimes competence is all I really need when it comes to some of the products I test (which is exactly why I drive a Toyota). I’m not always looking for an experience that will blow my socks off. HappyFoxChat.addCustomCSSFile() Expand/Collapse Chatbox
![happyfox chat documentation happyfox chat documentation](https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/5286f675-6a7b-4a83-924a-fa25009ff4b9.png)
Pass in the URL of your own CSS file to customise the look & feel according to your brand aesthetics. All API methods should be called on the onLoad event HFCHAT_CONFIG.